Which term means gathering responses to assess library effectiveness?

• A. Online Collaborative Platforms
• B. Community Engagement
• C. Feedback Collection
• D. Information Access Policies

Answer: (C)

Collecting responses to assess library effectiveness is all about gathering feedback from users to understand how well services meet needs and where improvements are needed. This is exactly what feedback collection refers to: actively soliciting opinions, experiences, and suggestions from patrons and then using that input to guide decisions about programs, collections, and access. You might use post-program surveys, comment cards, online forms, or suggestion boxes to capture this input, and then analyze it to inform changes. In contrast, online collaborative platforms are tools for working together online, not specifically about measuring effectiveness; community engagement involves involving the public in library planning and activities, which can include feedback but is broader; information access policies focus on rules for using resources, not on gathering user responses to evaluate impact.